> For the complete documentation index, see [llms.txt](https://docs.maker.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maker.co/introduction/faq/account-help.md).

# Account Help

<details>

<summary>How do I sign up or sign in?</summary>

* Navigate to <https://ai.maker.co/sign-in> and click **Continue with Google** or enter your email address.
* If it’s your first time, you’ll receive a magic link by email—click it to complete sign-in.

</details>

<details>

<summary>I’m unable to log in. What can I do?</summary>

* Verify you’re using the correct email and password.
* Clear your browser cache or try a different browser.
* If the issue persists, contact our support team for assistance.

</details>

<details>

<summary>How do I reset my password?</summary>

Use the **Forgot Password** link on the login screen. Enter your email address to receive a secure link that will guide you through resetting your password.

</details>

<details>

<summary>I'm not receiving verification or reset emails. What should I do?</summary>

* Check your spam or junk folders—sometimes our messages get misdirected.
* Still nothing? Reach out via live chat or email for help.

</details>

<details>

<summary>How can I update my personal account details?</summary>

Once logged in, go to **Your Profile (in the main menu) → Manage Account**. There you can update your email, contact info, and other preferences.

</details>

<details>

<summary>What should I do if I suspect unauthorized access?</summary>

* Change your password immediately from **Your Profile (in the main menu) → Manage Account**.
* Contact our support team so we can secure your account and investigate.

</details>

<details>

<summary>My account is locked or suspended. What does this mean?</summary>

Lockouts or suspensions happen if we detect security concerns or terms-of-service breaches. You should have received an email explaining why; if not, contact support for clarification and next steps.

</details>

<details>

<summary>How can I permanently delete my Maker account?</summary>

Please reach out to our support team via email or chat. We’ll walk you through the steps to delete your account and data permanently.

</details>

<details>

<summary>How do I upgrade, downgrade, or cancel my plan?</summary>

* **Settings → Billing → Manage Billing**.
* Select **Change Plan**, choose a new tier, then **Confirm**.
* To cancel, click **Cancel Subscription** and follow the prompts.

After you cancel, your plan continues working until the end of your current billing cycle. Once that ends, you enter a 7-day grace period. During this window, your published sites stay live but you'll have 0 credits. After the grace period, your published projects will be unpublished — they're suspended, not deleted. You can resubscribe at any time to restore everything.

</details>

<details>

<summary>How do I view or update my billing information?</summary>

In **Settings → Billing → Manage Billing**, select **Payment Methods**. Add, remove, or update your credit card and billing address there.

</details>

<details>

<summary>How do I invite team members or collaborators?</summary>

* Go to **Settings.**
* In top right corner you’ll see a team picker. Click on the picker, select your team and click **Manage**.
* Click **Members → Invite**, enter their email, and assign a role (Admin, Member).
* They’ll receive an invitation email to join your organization.

</details>

<details>

<summary>What roles &#x26; permissions are available?</summary>

* **Admin**: full access, including billing and team settings
* Member: create/edit projects, cannot change billing or team

</details>

<details>

<summary>How do I log out?</summary>

Click your profile (in the main menu) → **Sign Out**

</details>

<details>

<summary>What's the difference between Admin, Member, and Viewer roles?</summary>

* **Admin:** Full access, including billing and team settings
* **Member:** Can create and edit projects, but cannot change billing or team settings.&#x20;
* **Viewer:** Can read, comment, reply, and react to comments— they can't approve, reject, or unarchive. Great for stakeholders who should give feedback but not push changes.<br>

</details>

***

### Who do I contact for account-related support?

* **In-app chat**: Available on Pro, Max, and Team plans. Click the blue chat bubble in the lower-right corner to get started.
* **Support Portal**: Visit our [**Support & Contact** ](/community/support-and-contact.md)page for details.

***


---

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