Account Help
Find answers to common questions about your Maker account—sign-in, billing, security, and more.
How do I sign up or sign in?
Navigate to https://ai.maker.co/sign-in and click Continue with Google or enter your email address.
If it’s your first time, you’ll receive a magic link by email—click it to complete sign-in.
I’m unable to log in. What can I do?
Verify you’re using the correct email and password.
Clear your browser cache or try a different browser.
If the issue persists, contact our support team for assistance.
How do I reset my password?
Use the Forgot Password link on the login screen. Enter your email address to receive a secure link that will guide you through resetting your password.
I'm not receiving verification or reset emails. What should I do?
Check your spam or junk folders—sometimes our messages get misdirected.
Still nothing? Reach out via live chat or email for help.
How can I update my personal account details?
Once logged in, go to Your Profile (in the main menu) → Manage Account. There you can update your email, contact info, and other preferences.
What should I do if I suspect unauthorized access?
Change your password immediately from Your Profile (in the main menu) → Manage Account.
Contact our support team so we can secure your account and investigate.
My account is locked or suspended. What does this mean?
Lockouts or suspensions happen if we detect security concerns or terms-of-service breaches. You should have received an email explaining why; if not, contact support for clarification and next steps.
How can I permanently delete my Maker account?
Please reach out to our support team via email or chat. We’ll walk you through the steps to delete your account and data permanently.
How do I upgrade, downgrade, or cancel my plan?
Go to Settings → Billing.
To upgrade or downgrade, choose the new plan in Maker and confirm the change.
When an upgrade payment succeeds, Maker refunds your unused current-plan credits at their original rate, charges the full new-plan price minus that refund, restarts your billing cycle, and gives you the new plan's full credit allowance.
A paid downgrade is scheduled for your next billing date. Your current plan, credits, and features stay unchanged until then.
If you have an unpaid invoice, upgrades are blocked. An eligible switch to a cheaper plan may replace the unpaid invoice with a new invoice for the cheaper plan; credits remain unavailable until that invoice is paid.
To cancel, use Cancel subscription in Maker or Stripe's Manage billing portal and follow the prompts.
After you cancel, your plan continues working until the end of your current billing cycle. Once that ends, you enter a 7-day grace period. During this window, your published sites stay live but you'll have 0 credits. After the grace period, your published projects will be unpublished — they're suspended, not deleted. You can resubscribe at any time to restore everything.
How do I view or update my billing information?
In Settings → Billing → Manage Billing, select Payment Methods. Add, remove, or update your credit card and billing address there.
How do I invite team members or collaborators?
Go to Settings.
In top right corner you’ll see a team picker. Click on the picker, select your team and click Manage.
Click Members → Invite, enter their email, and assign a role (Admin, Member).
They’ll receive an invitation email to join your organization.
What roles & permissions are available?
Admin: full access, including billing and team settings
Member: create/edit projects, cannot change billing or team
What's the difference between Admin, Member, and Viewer roles?
Admin: Full access, including billing and team settings
Member: Can create and edit projects, but cannot change billing or team settings.
Viewer: Can read, comment, reply, and react to comments— they can't approve, reject, or unarchive. Great for stakeholders who should give feedback but not push changes.
Who do I contact for account-related support?
In-app chat: Available on Pro, Max, and Team plans. Click the blue chat bubble in the lower-right corner to get started.
Support Portal: Visit our Support & Contact page for details.
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