Credits

Learn how credits work in Maker — how they're earned, used, managed, and optimized. This guide answers common questions about credit consumption, mid-cycle upgrades, team usage, and more.

How do credits work during the free trial?

During your 7-day free trial, you get 5 credits per day. These reset daily at midnight UTC. Unused trial credits don't roll over to the next day. Trial credits are separate from your plan's monthly credits- your full monthly allocation unlocks automatically once the trial ends and your paid plan begins.

What are credits?

Credits are how Maker tracks usage. Each prompt or message (in the chat mode) you add to the Maker costs 1 credit. Maker responses are free- only your prompts and messages count.

How do I receive or purchase credits?

Your subscription plan comes with a preset number of credits each month. If you need more credits than what your plan provides, you can purchase additional credits directly from your account dashboard or consider upgrading your plan.

How are credits consumed?

Every prompt or message in the chat mode deducts one credit.

Do credits expire or roll over?

Credits are valid for the duration of your monthly billing cycle and do not roll over to the next month.

How can I monitor my credit usage?

You can track your current credit balance in the “Credits” section of your account dashboard. This helps ensure you stay on top of your usage throughout the month.

What happens if I run out of credits?

What happens depends on where you are in your account:

• During your trial: You've used your 5 credits for the day. They'll refresh at midnight UTC, or you can start your paid plan early to unlock your full monthly credits right away

• On a paid plan: You've hit your monthly limit. You can upgrade to a higher plan for more credits, or wait for your credits to reset on your next billing date

• Payment issue: Your last payment didn't go through. Update your payment method in Settings → Billing to get back up and running

• No active subscription: Your trial has ended. Subscribe to a plan from Settings → Billing to continue using Maker

What if I add additional credits mid-cycle?

You can move to a higher plan whenever you like. We’ll automatically calculate a prorated charge for the rest of the month, and the extra credits will be available immediately. For instance, if you’re on the $40/month plan and switch to the $80/month plan, we’ll simply bill you the prorated difference.

How do credits work in a “Team” account?

All team members draw from a shared pool of credits.

Can I receive a refund for unused credits?

Credits are non-refundable and reset with each billing cycle. We encourage you to choose a plan that best aligns with your expected usage to maximize value.

Is there a way to optimize my credit usage?

Yes. We recommend regularly reviewing your usage. This information can help you identify patterns and adjust your usage or plan to avoid unnecessary credit expenditure.

Who should I contact if I have questions about credits?

Our support team is ready to assist with any inquiries regarding credits or billing. Please reach out through the in-app chat, available to users on our Pro and Team plans.

What happens if my prompt fails with an error?

If the system returns an error before the prompt begins processing, no credit is deducted. An error banner will appear. We recommend trying the prompt again- your credit balance will remain unchanged.

I saw an error but my credit count went down. Why?

On rare occasions, a prompt starts processing, consumes a credit, and only then encounters an execution‑time issue (for example, a third‑party API outage). In these edge cases, the credit is considered used because resources were allocated. If you believe the deduction was unfair, please contact Support with details, link to the project, and timestamp so we can review and, if appropriate, refund your credit.