Troubleshooting

Use this guide to resolve common issues you may encounter while using Maker.

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General Editor Issues

Editor won’t load or shows a blank screen

• Ensure you’re using the latest version of Chrome, Firefox, or Safari.

• Clear your browser cache or try an incognito/private window.

• Disable any browser extensions that might block scripts or cookies.

Unsaved changes after a crash

• Maker autosaves every few seconds—check the History tab to restore a recent snapshot.

• If the History panel is empty, re-open your project.

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Authentication & Access

Majic/Access link isn’t arriving

• Check your spam or junk folder.

• Ensure you entered the correct email address.

• Reachout to support via the built-in chat

“Continue with Google” fails or loops

• Enable third-party cookies or try a different browser profile.

• Log out of Google and log back in before retrying.

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Project Creation & Publishing

Live preview not updating

• Make a small edit or click Regenerate to trigger a save.

• Verify your network connection and reload the page if needed.

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Figma Import Problems

Authorization modal never appears

• Allow pop-ups and third-party cookies.

• Manually connect under Settings → Integrations → Figma.

Frames don’t import

• Use a direct frame share link (not the file link).

• Name artboards exactly Desktop, Tablet, Mobile for breakpoint detection.

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Brand Styles Glitches

Selected theme not applied

• Re-open the Brand Style dropdown before your prompt and re-select the style.

• If you’ve edited the style, click Generate again to rebuild the theme.

Upload errors (file too large or wrong format)

• Ensure images are PNG or JPEG and under 5 MB.

• Try resizing or converting the file.

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