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Support & Contact

Whether you're just getting started or running into a snag, here’s how Maker support works and what you can expect.

What We Support

Maker is designed to be self-serve, but we’re here to help if something’s not working as expected. The following help is available to our paid users.

Getting Started

  • Tips for starting your first project

  • How to write clear prompts for better results

  • Using Figma, docs, or URLs as references

  • Understanding key features like Brand Styles, Deploy, and Custom Domains

Troubleshooting

  • Platform bugs or generation issues

  • Features not working after a few tries

  • Issues with imports, publishing, or design output

  • Clarifying how something works or where to find it

Account Help

  • Billing, plan changes, and workspace management

What’s Out of Scope

We don’t provide hands-on support for:

  • Setup or onboarding beyond docs and quick tips

  • Custom coding or design work (this can be quoted separately)

  • API and SDK integrations

  • Third-party tools or non-Maker platforms

  • Training or strategic consulting (available for Enterprise plans)

For most questions, Maker’s in-product assistant or Help Center can get you unstuck fast. Paid users can always escalate to human support if needed.

How to Reach Us

Best Option: In-App Support

If you're on a paid plan, open the chat inside Maker. Our AI assistant handles quick questions, and you can always ask to talk to a human for anything complex.

Need to request a feature?

Have a feature request. Reachout here.

Community Help

Join the Maker Discord for peer support, tips, and examples. It’s a great space to ask about prompt structure, layout ideas, or general workflow questions.

Pro tip: Share context like your project link, prompt, or screenshots—it helps everyone respond faster.

Platform Status & Updates

For any known issues or platform-wide updates:

No need to submit tickets if it’s a known issue—we’ll keep you posted there.

We’re here to help you succeed with Maker AI—reach out anytime!

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