# Support & Contact *** ### What We Support Maker is designed to be self-serve, but we’re here to help if something’s not working as expected. The following help is available to all users with an active plan or free trial. **Getting Started** * Tips for starting your first project * How to write clear prompts for better results * Using Figma, docs, or URLs as references * Understanding key features like Brand Styles, Deploy, and Custom Domains **Troubleshooting** * Platform bugs or generation issues * Features not working after a few tries * Issues with imports, publishing, or design output * Clarifying how something works or where to find it **Account Help** * Billing, plan changes, and workspace management *** ### What’s Out of Scope We don’t provide hands-on support for: * Setup or onboarding beyond docs and quick tips * Custom coding or design work (this can be quoted separately) * API and SDK integrations * Third-party tools or non-Maker platforms * Training or strategic consulting (available for Enterprise plans) > For most questions, Maker’s in-product assistant or Help Center can get you unstuck fast. Paid users can always escalate to human support if needed. *** ### How to Reach Us **Best Option: In-App Support** If you're on a paid plan, open the chat inside Maker. Our AI assistant handles quick questions, and you can always ask to talk to a human for anything complex. **Need to request a feature?** Have a feature request. Reachout [here.](https://makerdocs.featurebase.app/en) **Community Help** Join the [Maker Discord](https://discord.gg/2y2fTmRA) for peer support, tips, and examples. It’s a great space to ask about prompt structure, layout ideas, or general workflow questions. > Pro tip: Share context like your project link, prompt, or screenshots- it helps everyone respond faster. *** ### Platform Status & Updates For any known issues or platform-wide updates: * Check * Visit the #announcements channel in Discord No need to submit tickets if it’s a known issue- we’ll keep you posted there. *** We’re here to help you succeed with Maker- reach out anytime! *** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.maker.co/community/support-and-contact.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.