Maker and the GDPR

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At Maker, we take data security seriously. In preparing for the European Union’s (EU) General Data Protection Regulation (GDPR), effective on May 25th 2018, we have implemented processes and procedures to ensure that we meet our data obligations.

What's covered:

How do we use your personal information?

What are my data rights as a Maker user?

What has Maker done to comply?

Does Maker offer DPAs?

Does Maker have sub-processors?

How can Maker help my business meet GDPR obligations?

Here is an overview of how Maker processes personal data and what we have done to meet our GDPR obligations and help our customers do the same:

We process your personal information (e.g., name, email, company) for our legitimate business interests (e.g. personalization, direct marketing, monitoring, logistics and web analytics). In other words, the non-sensitive data we collect is necessary for us to render our services to you, the customer.

You maintain the right to object to this processing at any time. To delete your account and all data associated, go to "Edit Settings" --> "Delete Account". Within seven business days of your request, all data associated with your account, including the account itself, will be hard deleted.

Note: this action cannot be undone.

To learn more about deleting your account, please visit this page.

We’ve worked to ensure complete transparency between Maker and our users. Here is a non-exhaustive list of your data rights under the GDPR:

1. The right to access data

Go to Edit Settings > Account tab, and click on the Download your Personal Data button.

1. The right to object processing of your data

Contact [e-mail] for more details.

1. The right to rectify data

2. The right to be forgotten - to learn how to delete your account, click here.

To learn more about how to access your data, how to object to the processing of your data, how to request an amendment or rectification of your data, contact [e-mail].

What has Maker done to comply with the European Union’s (EU) General Data Protection Regulation?

Maker has done an exhaustive review of our internal procedures to ensure that our guidelines, and those of our sub-processors, comply with the new General Data Protection Regulations. This includes gathering DPAs from all current sub-processors, offering DPAs to any existing and all future customers, and enabling a clear and obstacle-free process for all customers to request access to, rectification and erasure of their data.

Does Maker offer Data Processing Addendums (DPA) to their paid customers?

Yes. All contracts signed after May 25th will include DPA by default. If you are a current customer and would like to request a DPA, please request one from your Customer Success Manager.

We do. In spirit of transparency, here's a running list of our sub-processors:

Customer relationship management

https://airtable.com/privacy

API

https://www.algolia.com/doc/faq/security-privacy/gdpr/

Cloud infrastructure

https://aws.amazon.com/compliance/data-privacy-faq/

https://www.twilio.com/legal/privacy/authy

Image processing

http://www.blitline.com/privacy_policy

Error & system monitoring

https://www.bugsnag.com/security/

Content delivery system

https://www.cloudflare.com/privacypolicy/

https://cloudinary.com/privacy

https://www.dropbox.com/privacy

https://www.fastly.com/data-processing

User analytics

https://www.fullstory.com/legal/privacy/

https://support.google.com/analytics/answer/6004245?hl=en

https://heapanalytics.com/privacy

https://www.imgix.com/privacy

https://www.intercom.com/security

https://logentries.com/product/security/

https://mailchimp.com/legal/privacy/

https://mixpanel.com/legal/privacy-policy/

https://www.outreach.io/trust/gdpr-compliance

https://prerender.io/tos

https://pusher.com/legal/privacy-policy

https://segment.com/docs/legal/privacy/

https://help.statuspage.io/knowledge_base/topics/legacy-privacy-policy

https://www.zendesk.com/company/customers-partners/

We have DPAs in place with all of the sub-processors listed above. But we may update this list from time to time as our business needs change.

Maker has several features to help our customers understand the use of their personal data. Some of the key capabilities include:

• Data erasure for “right to be forgotten” requests

• Amendment of data for “right to rectify” requests

For more information on how we can help you meet GDPR obligations, please contact [e-mail].