Text chat

The chat panel a shopper types into — where it sits, the composer, suggested prompts, image search, and the rich results that stream back.

Text chat is the core of the shopper experience, and it's live the moment the widget is installed. A shopper types a question; the assistant searches, reasons, and streams an answer back — often with product cards, comparisons, or a catalogue rendered right in the thread.

Where the panel sits

• Desktop — a side panel. It anchors on the left by default and opens expanded; a shopper can flip it to the right, and that choice sticks for them next time.

• Mobile — a bottom bar that starts collapsed. Sending a message opens the drawer; the assistant stays reachable while the shopper keeps browsing.

• You can also run the desktop panel as the same floating bar-and-drawer that mobile uses.

You set the default side and whether the mobile bar shows under Configure → Appearance. See Appearance.

The composer

• The input shows an animated placeholder that cycles through suggested prompts. Pressing Tab drops the current suggestion into the box so the shopper can send or edit it.

• Enter sends, Shift + Enter adds a newline.

• The shopper can keep typing while the assistant is still answering — the next message queues and sends when the turn finishes, rather than being blocked.

• Suggested-prompt chips also appear inline in the conversation, both as openers and as follow-ups; tapping one sends it.

Image search

A shopper can bring a picture into the conversation:

• Attach with the camera button, paste an image straight into the composer, or drag and drop it onto the panel.

• Up to three images at a time (JPEG, PNG, GIF, or WebP).

• Dropping a photo into an empty composer seeds a prompt like "Find something like this", so an image on its own is a valid query.

If visual search is enabled for your store, attaching a photo also surfaces a live row of visually-similar products as the shopper types.

What streams back

Answers arrive token by token rather than all at once. Beyond plain text, the assistant can render interactive results inline — a single product card, a swipeable catalogue, a side-by-side comparison, a "swipe to checkout" control. Those are apps; see How apps work and the App library.

What the shopper sees

What the shopper sees	Where it comes from
Panel side / floating bar	Configure → Appearance → Desktop panel side
The mobile bottom bar	Configure → Appearance → Mobile bottom bar
Colours, fonts, corner style	Configure → Appearance
The "AI can make mistakes" line	Configure → Appearance → AI disclaimer
Assistant name and header logo	Configure → Basic
Product cards and comparisons	Apps
Visually-similar product row	Store visual-search setting