Testing answers

Ask a question against your sources before a shopper does.

The Knowledge screen has a chat beside your sources. Ask it a policy question, a shipping question, or anything your catalogue cannot answer, and see how your sources respond.

Testing here uses the same AI as your live store, so it draws from your credits like any other message. See Usage & credits.

What to try

• A question you know is answered — confirms the source was processed

• A question that is nearly answered — shows how it handles partial information

• A question with no source at all — shows what a shopper gets when you have a gap

Reading the result

If an answer is wrong or thin, the fix is usually in the source rather than the phrasing: make the document state the answer plainly, in the words a shopper would use.