Reading chats

Read the conversations shoppers are having with your assistant.

Chats lists every conversation, newest first, each marked Active or Ended with the shopper's latest message as a preview — or the assistant's, if the shopper hasn't replied yet. Select one to read it in full.

Chats — every shopper conversation, newest first

Location awareness

The assistant knows the shopper's approximate location from their IP address, and uses it as context — ask it "find the nearest store to me" and it starts from the shopper's city, then narrows down from whatever detail they give it. Pair this with a store-locations document in Adding sources and nearest-store questions answer themselves.

Why read them

Chats are the fastest way to find gaps. A shopper asking something the assistant could not answer usually means a missing knowledge source. A shopper struggling to find a product usually means a connector or catalogue problem.

Conversations appear here within moments of happening, so this is also the quickest way to confirm a fresh install is working.