> For the complete documentation index, see [llms.txt](https://docs.maker.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maker.co/maker-greatstore/get-started/plans-and-billing.md). # Plans & billing GreatStore comes with Maker's Ultra plan: the same subscription, the same credits, billed in one place. GreatStore doesn't have a subscription of its own. It comes with **Ultra**, the Maker plan that includes a store, and your store runs on it: the same credits, the same invoice. So there's nothing separate to buy and no second bill to reconcile. Your admin **Home** shows what's left, and its **Manage billing** link takes you to Maker for everything else. ## Plans GreatStore is part of **Ultra**. Maker's smaller plans (Pro, Teams, and Max) don't include a store. | Plan | Price | Credits | | -------------- | ---------------- | -------------------- | | **Free trial** | Free for 14 days | 3,000 total | | **Ultra** | $500/month | 50,000 credits/month | | **Enterprise** | Custom | Custom | For large teams or custom needs, [request a demo](https://www.maker.co/request-demo) or email . {% hint style="info" %} Your first 14 days are free if you haven't used your Maker trial yet. See [Create your store](/maker-greatstore/get-started/create-your-store.md). {% endhint %} ## One pool of credits Your credits are your organization's, not your store's. Everything you do in Maker and everything your GreatStore assistant does draw on the same monthly allowance, and it resets on your Maker billing date. What spends credits, how each mode is metered, where to read your balance, and what happens when you run out are all covered in [Credits](/maker-greatstore/insights-and-usage/credits.md). ## Billing Everything to do with money (plans, credits, cards, invoices) lives in Maker. GreatStore shows you where you stand and links you straight there.
Where do I add credits or change my plan? Use the **Manage billing** link on the credits line at the top of the admin **Home**. It opens Maker's billing settings in a new tab, and that's where plans, top-ups, payment methods, invoices, and cancellation all happen. There's nothing to change inside GreatStore.
Home says "Balance unavailable". Is something wrong? Only that your balance couldn't be read at that moment. GreatStore would rather say so than show you a number it isn't sure of. Your store is unaffected; reload in a minute, and if it persists, check your billing in Maker.
Do I need a plan before I can create a store? Yes, the Ultra plan. It's handled as you go: the last step of creating a store is starting your free trial of it (or subscribing outright if you've used your trial already), and only an admin of your organization can do it. See [Create your store](/maker-greatstore/get-started/create-your-store.md).
Can I buy extra credits without upgrading? Yes, in Maker's billing settings. Top-ups are added immediately, are used automatically once your monthly credits run out, and don't change your plan or billing cycle. They stay valid for 12 months and carry over month to month, so anything left over survives an upgrade or a new cycle.
What happens if my organization isn't on Ultra? Your store pauses: it stays online and shoppers can still browse it, but the assistant stops answering. Nothing is deleted: your knowledge, settings, and conversations stay exactly as they are, and the assistant starts answering again as soon as your organization is on Ultra. The GreatStore admin shows you where to move.
What happens to my store if I cancel or a payment fails? Your credits go to 0, which puts your store in the same state as running out: online, browsable, assistant silent. Nothing is deleted: resubscribe in Maker and it picks up where it left off. Maker's own grace periods and retry behaviour are described in its docs, linked below.
Who do I ask about an invoice or a charge? Maker's support team, through the built-in chat in Maker. They hold the plan, the payments, and the invoices.
## More on billing Plans, payments, upgrades, and refunds are Maker's, and Maker's own documentation is the fullest reference: {% embed url="" %} Plans & billing in the Maker docs {% endembed %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.maker.co/maker-greatstore/get-started/plans-and-billing.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.